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Aircraft and transport: technology boosts passenger satisfaction at bag collection and borders
Rome, Italy - According to the SITA global survey
Passenger satisfaction is higher during the airline journey when self-service technologies are used, particularly at bag tag and collection, and passport checkpoints. This is according to the 2017 SITA Passenger IT Trends Survey, a global survey released yesterday by SITA and co-sponsored by Air Transport World. The survey shows that passengers rate their journey very highly with an overall satisfaction...
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