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The ranking of the best airports and the first carriers in the world

First is Qatar Airways; first of the Italian airlines is Air Dolomiti, 50th according to AirHelp Score

AirHelp announces the AirHelp Score 2019: the ranking of carriers and airports around the world, launched for the first time in 2015, today is the most complete and accurate analysis of the sector, based on the evaluation of service quality, the punctuality and management of complaints.

For the realization of the ranking it used various air traffic data sources, including its extensive database, tens of thousands of customer reviews and its experience in processing and managing the requests of over 10 million passengers worldwide.

The best companies: Qatar Airways in first place, for the second consecutive year

The airline that wins the first place in the annual ranking is still Qatar Airways which, with a total score of 8.23, won first place for the second year in a row thanks to its ability to handle complaints and record punctuality. On the podium there are also American Airlines, followed by the Mexican Aeromexico with a total score that differs little: AA boasts a score of 8.07, while Aeromexico scores 8.07. Fourth and fifth place for SAS Scandinavian Airlines and for the Australian company Qantas, which both boast excellent scores both in the management of compensation and in the punctuality of flights.

At the bottom of the ranking there are many low-cost airlines: Ryanair and easyJet win the 68th and the 71st place, respectively with a very low rating both for the quality of the service offered to passengers and for the punctuality of the flights. It is no coincidence that this year many airlines have made the news due to the numerous staff strikes and the consequent inconveniences they have caused to passengers: this only confirms once again that the quality of the service offered to its customers is fundamental for climb the rankings.

Among the Italian airlines, Air Dolomiti boasts the 50th place in the ranking, with a 7.7 service quality score, 7.3 flight punctuality and complaints management which barely touches 4.9. Alitalia and Air Italy are not included in the list, since not all the criteria were available for a complete evaluation. In fact, in order to guarantee a reliable ranking, all data regarding the punctuality of the service, customer reviews and complaint handling must be available.

The best airports of the year: many improvements are still needed

Among the 132 airports analyzed, the one to win the title of best airport in the world is the international of Hamad, followed by that one of Tokyo-Haneda and Athens, which complete the podium. The tail end of the list Eindhoven, the international airport of Kuwait and that one of Lisbon-Portela which this year failed to offer a quality service to its passengers.

The methodology

It is the eighth report drawn up by the company since the beginning of the evaluations, in 2015. AirHelp has developed this report by combining the knowledge of the experts and its expertise in the field to provide air passengers with the best predictions about how their experiences could be in the different airports and with the various companies. To achieve the ranking of the companies, AirHelp examined three different study areas, attributing the same value: the management of complaints (33.3%), the punctuality of flights (33.3%) and the quality of the service offered to the customers (33.3%). To determine the ranking of the airports, AirHelp relied 60% on flight punctuality, 20% on service quality and the remaining 20% on the offer of restaurants and shops.

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© AVIONEWS - World Aeronautical Press Agency Srl