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CLARA MOSCHINI

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Airplanes. Alitalia: Chief Customer Officer showcases its guest-centric strategy

Rome, Italy - Over 6000 cabin crew and airport front line teams have completed training

Over 6,000 Alitalia cabin crew and front line airport teams have completed Customer Excellence training and 600 Senior Cabin Managers and Airport Managers have completed leadership training. This was the message from Chief Customer Officer, Aubrey Tiedt, at the Passenger Experience Conference in Hamburg. She explained to travel industry professionals how Alitalia is transforming its guest experience...

fra/pec - 1174341

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