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Airplanes. Ryanair cancellations: update

Dublin, Ireland - After that one diffused last Monday

Ryanair yesterday (Wed 20th Sept) provided an update on its progress at working through the cancellation of 2,100 of its 103,000 flights over the next 6 weeks as follows: – All 315,000 customers received email notices on Mon 18th advising them of their flight changes and offering alternative flights, refunds and EU261 notices. (The figure is lower than the original 390,000 estimate because forward bookings in September were 90% but October were 70%) – By close of business on Wed 20th, the airline expected to have re-accommodated over 175,000 customers on other its flights – over 55% of affected customers. – By close of business on Wed 20th, more than 63,000 flight refunds have been processed (over 20% of affected customers) – The airline has taken on extra customer service staff to expedite the backlog of flight change requests and refunds. – The Irish low-cost expects to have processed over 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of this week – within 6 days of customers being notified of these flight cancellations. See for details AVIONEWS.

fra/pec - 1207171

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