Miami Airport honors its top concessions at third annual awards ceremony
Concessions judged on excellence in customer service, merchandise and menu offerings
Miami International Airport (MIA) officials recognized their top stores and restaurants, based on excellence in customer service, merchandise and menu offerings, at the airport’s Third Annual Concession of the Year Awards Ceremony on January 24.
From 22 nominations out of more than 200 retail and dining locations at MIA, the final winners by gross revenue were:
Small Concessionaire of the Year: Fig & Fennel (Icebox Café)
Medium Concessionaire of the Year: 305 Pizza
Large Concessionaire of the Year: KFC/Taco Bell/Pizza Hut Food Court (Master ConcessionAir)
Overall Concession of the Year: Shoppes at Ocean Drive (Newslink).
The nominees were judged by a three-person panel of industry professionals. Each concession was judged based on excellence in presentation, retailing and merchandising/menu selection; uniqueness of space/street appeal; sales per square foot; and customer service. The size categories were determined by annual gross revenue, with large category nominees earning $5 million or more, medium category nominees earning $2 million to $5 million, and small category nominees grossing up to $2 million.
As a whole, MIA’s concessions achieved the highest score among all mega airports (32.5 million or more annual passengers) in the J.D. Power 2017 North America Airport Satisfaction Study.
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