Airplanes and roles. Rossen Dimitrov joining Air Italy
As Chief Customer Experience Officer
Strong reinforcement of its executive team while the airline approaches the launch of its new international product
Air Italy announces that Rossen Dimitrov will be joining its top executive team as the Chief Customer Experience Officer. In addition to leading the product, service, and catering aspects of the airline, he will be responsible for leading Air Italy’s frontline groups. He will be key in defining airline’s service and product standards, playing a vital role in aligning the customer experience strategy to its vision, for both flight and ground services.
Its Executive Deputy Chairman Marco Rigotti said: “We are proud to have Rossen in our team. Thanks to his proven track record of delivering award-winning service and industry-leading aircraft, as well as leading large teams across a variety of disciplines, he will design and improve the customer experience across all the interactions with our airline. As we progress in the work of launching our re-branded airline, our plans consists in create Air Italy as one of the most recognized airline brands in Europe”.
Rossen said: “I am excited to not only be working for a project which draws inspiration from Qatar Airways, a brand that is renowned worldwide for its quality and it’s dedication to creating memorable customer moments, but also to my European roots. There are airlines that follow and those that lead, and I am excited to showcase to the world that Air Italy is not only reborn but will be reborn as a leader in the aviation industry. This is an opportunity for us to conquer established norms to showcase the new Air Italy as an industry leader”.
He has worked with multiple airlines including Qatar Airways where he was key in developing its signature industry-leading business class product, Qsuite; and more recently, at WestJet where he has been instrumental in designing the new B-787 Dreamliner aircraft and defining the guest journey for WestJet’s new world.
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