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Civil Aviation Authority investigates British Airways

Too many flights cancelled due to IT problems suffered

Officials of the British Civil Aviation Authority (CAA) have begun an informal discussion with the corporate managers of the airline British Airways. At the center of the discussion are the IT problems reported in the last period that have forced the airline to ground thousands of passengers. The regulator is ensuring that travelers, many of whom stranded abroad, have been offered the full range of alternative services to which they were entitled. 

According to the latest monitoring, over the weekend the national airline cancelled or delayed more than 500 flight connections after suffering the largest IT failure in recent years: on Saturday there were 187 cancellations and 151 delays, while on Sunday 65 flights were cancelled and more than 200 connections delayed. The week began in the same vein with dozens of aircraft grounded and others taking off or landing after the scheduled time. 

Caa could launch a formal investigation if its concerns are not allayed by British Airways. The goal is to enforce consumer rights. According to the rules on passengers' rights, in fact, airlines that cancel a service are obliged to offer travellers an alternative connection that takes them to their destination as soon as possible; and if there are no other flights available, they are obliged to book a seat on a rival airline's aircraft. 

On this subject see also the article published by AVIONEWS

Gic - 1242677

AVIONEWS - World Aeronautical Press Agency
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